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SHIPPING POLICY

Frannie Frank's, along with our partners, take great pride in every product we offer. Our goal is to ensure that each product reaches you in the best possible condition and on the date, you've requested for delivery.

All of our shipments are sent using UPS or FedEx, which typically results in delivery within two to three days after your order has been shipped. It's important to note that each cake we offer is prepared to order and never frozen. Therefore, we kindly request that you allow an additional two days for the baking process. If shipping to Alaska of Hawaii, please allow 2 days for the baking process, 4-5 days for the shipping process.

While we take various measures to minimize the challenges of shipping fresh food across the country, there are certain factors beyond our control. These factors include weather conditions and potential delays in transit once the package is in the hands of FedEx or UPS. As a result, the shipping guidelines provided on our website are not guarantees of specific shipping or arrival dates.

It's important to note that Frannie Frank's cannot provide a guarantee for the exact delivery time, as this is determined by the local carrier. Most carriers tend to deliver packages between the hours of 8 am and 10 pm. If you're ordering for an event that has specific timing requirements, we suggest placing your order well in advance by allowing an additional two days for the baking process, two to three days for shipping and selecting a delivery date at least 2 days prior to your event.

The majority of our products can be stored in the refrigerator or the freezer upon arrival, which helps maintain their freshness. If stored in the freezer, we recommend thawing them in the refrigerator the day before serving.

 

Considering the anticipation of higher package volumes, especially during holidays, or unforeseen circumstances, we might arrange for your order to be shipped ahead of time to ensure its optimal condition upon arrival. Frannie Frank's maintains the right to adjust the scheduled delivery of your order, either earlier or later than the estimated timeframe, based on operational considerations, aiming to prevent any potential delays.

Please note that Frannie Frank's cannot be held responsible for delays in transit due to factors such as increased package volume, adverse weather conditions, mechanical issues, labor strikes, natural disasters, safety control measures, mis-scans by local carriers, or inaccuracies or incompleteness in shipping information. Additionally, we do not mandate a signature for the release of shipments. The decision to leave a package at a given address is entirely at the discretion of the individual delivery personnel and is beyond our control.

While most packages from Frannie Frank's do not require a signature upon delivery. It's worth noting that Frannie Frank's cannot assume responsibility for packages that necessitate a signature but are not successfully delivered due to the absence of someone to sign for them at the time of delivery.

It's important for customers to ensure the accuracy of all shipping details both before confirming an order and upon receiving the order confirmation email. Please be advised that Frannie Frank's cannot assume responsibility for any delays in transit arising from address modifications.

Please understand that once an order has been shipped or has entered the fulfillment process, we are unable to accommodate returns, refunds, or cancellations.

FedEx Ground is our chosen carrier for shipments to P.O. Box addresses in the United States.

Does Frannie Frank's provide international shipping services?

Currently, we exclusively offer shipping within the continental United States, which also includes Hawaii and Alaska. However, we regret to inform you that we do not extend our shipping services to Puerto Rico, Canada, Mexico, Guam, or the Virgin Islands.

Please understand that due to the nature of our products, we are unable to facilitate shipments to APO/FPO addresses, as the perishable nature of our items necessitates special handling.

Please see FAQ page for additional information

RETURN POLICY

For instances where product is damaged, you may contact us to request a return of your purchase within 3 days of receiving your shipment for a refund or exchange. Refunds are only valid for defective or damaged product.

Contact our dedicated Customer Support team at hello@franniefrankscoffeecakes.com. Be sure to include the name the order was place under, your Frannie Frank’s order number, your email and phone number, along with a detailed description of the issue you’ve encountered and any relevant photos.

Within 3 days of receiving your order, please provide us with the following photos to assist us in understanding the situation:

A photo highlighting the area of concern.

Two complete shots of the product (captured from both the side and above).

A photo showcasing the packaging or box.

Rest assured, we understand that instances of damage can occur, and we are committed to resolving the matter swiftly.

We truly appreciate your understanding and your efforts in sharing the necessary information with us.

 

Your satisfaction is important to us, and we are dedicated to ensuring a positive resolution to any issues you've encountered.

PAYMENT METHOD

We accept all major credit cards, paypal, square and cash on location.

WHOLESALE INQUIRIES

Certainly! We are delighted to offer our products through wholesale partnerships. We have had the pleasure of working with esteemed establishments like The Roasterie, Cerner, Dean & Deluca, Hy-Vee, Lenexa Public Market, Main Street Coffee House, Gusto Coffee, and numerous others.


If you're interested in exploring wholesale opportunities with us, we'd be more than happy to provide further information. Kindly reach out to us via email at Jill@franniefrankscoffeecakes.com, and we'll be glad to share the details and discuss how we can collaborate.

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