Frequently asked questions

INDEPENDENCE, MO 10916 E Winner Rd Independence, MO 64052 Englewood Arts District (816) 533-5204 Hours: W-F 10am-4pm Saturday 10am-3pm (we close early if sold out) CLOSED SUNDAY-TUESDAY) OVERLAND PARK FARMERS MARKET Matt Ross Community Center 8101 Marty St Overland Park, KS 66204 Saturdays starting April 19th Wednesdays starting June 4th Contact our dedicated Customer Support team at hello@franniefrankscoffeecakes.com (hello@franniefrankscoffeecakes.com)

Each order is prepared fresh and never frozen. Upon receiving your cakes, we know that most of you won’t be able to resist removing them from the packaging and indulge in their delightful flavors. Once you've opened your cake, we recommend refrigerating it. To maintain its freshness and prevent the cake from drying out, cover it with foil or plastic wrap. When stored properly, your cake should remain in good condition for approximately 7-10 days in the refrigerator. If you find it necessary, you also have the option to place a fully packaged cake directly into the freezer since each cake is shrink-wrapped before shipment. When stored at a temperature of zero degrees Fahrenheit, the cake will maintain its highest quality for about 6 months. However, rest assured that it can still be consumed safely beyond that time frame. We recommend thawing them in the refrigerator the day before serving.

The commitment to freshness means that we kindly ask you to allocate an extra two days to account for the baking process throughout most of the year. All of our shipments are sent using UPS or FedEx, which typically results in delivery within two to three days after your order has been shipped. However, please keep in mind that during holiday periods, additional time might be needed. For larger orders exceeding 100 packages, please feel free to contact us for more information. If shipping to Alaska of Hawaii, please allow 2 days for the baking process, 4-5 days for the shipping process. It's important to note that each cake we offer is prepared to order and never frozen.

Absolutely! We've gone the extra mile to personally sample coffee cakes from numerous companies available online, and we can confidently affirm that our coffee cakes stand out as the best we've encountered. While attractive packaging is one thing, what truly lingers in memory is the taste of the coffee cakes. We firmly believe that the flavor experience is what truly matters. Furthermore, our coffee cakes have an authentic legacy, tracing back to the original recipe cherished by Frannie Franks herself. There's an unparalleled satisfaction that comes from enjoying something that bears the warmth and goodness of a cherished family tradition. In essence, nothing surpasses the irresistible taste of Mom's cooking.

Our coffee cakes are available in three different sizes: 4" Sampler Size - Individual: This size is perfect for one to two servings, offering a delightful taste of our coffee cake. Medium 7" Round: The medium size serves approximately 4 to 8 people, providing a satisfying portion for a small group. Large 10" Round: Our large size is designed to serve a larger gathering, accommodating around 10 to 16 servings. We take immense pride in ensuring that every order is prepared fresh, without freezing, to provide you with the best possible taste experience.

If you would like to check the status of your Frannie Frank’s order, please refer to the text and/or confirmation email that was sent to you which will include the tracking number for your specific order. If you cannot find this information, please do not hesitate to contact us. You can reach us by phone at: 816-533-5204 To reach us by email please email us at: hello@franniefrankscoffeecakes.com(mailto:hello@franniefrankscoffeecakes.com)

We don’t but you can. If you find it necessary, you also have the option to place a fully packaged cake directly into the freezer since each cake is shrink-wrapped before shipment. When stored at a temperature of zero degrees Fahrenheit, the cake will maintain its highest quality for about 6 months. We recommend thawing them in the refrigerator the day before serving.

Certainly! We are delighted to offer our products through wholesale partnerships. We have had the pleasure of working with esteemed establishments like The Roasterie, Cerner, Dean & Deluca, HyVee, Lenexa Public Market, Main Street Coffee House, Gusto Coffee, and numerous others. If you're interested in exploring wholesale opportunities with us, we'd be more than happy to provide further information. Kindly reach out to us via email at Jill@franniefrankscoffeecakes.com (Jill@franniefrankscoffeecakes.com) and we'll be glad to share the details and discuss how we can collaborate.

Absolutely, you can certainly preorder for pick up at the Overland Park Farmer's Market. When you're at the checkout stage, select the "OP Farmer's Market Pick Up" option in the shipping section. This way, we'll have your order set aside for you at our table at the market between 7:30 AM and 1:00 PM. To ensure a smooth process, please place your order by Thursday at 10:00 PM, as this allows us enough time to prepare it for your Saturday pick-up. Should you prefer to visit our physical storefront, you're more than welcome to do so! Our location is: 10916 E Winner Rd Independence, MO 64052 Situated in the Englewood Arts District Our store hours are as follows: Wednesday to Friday: 10:00 PM - 4:00 PM Saturday: 10:00 AM - 3:00 PM Closed on Sundays to Tuesdays Please drop by during these hours to explore and pick up your order if it suits you better.

Frannie Frank's, along with our partners, take great pride in every product we offer. Our goal is to ensure that each product reaches you in the best possible condition and on the date, you've requested for delivery. All of our shipments are sent using UPS or FedEx, which typically results in delivery within two to three days after your order has been shipped. It's important to note that each cake we offer is prepared to order and never frozen. Therefore, we kindly request that you allow an additional two days for the baking process. If shipping to Alaska of Hawaii, please allow 2 days for the baking process, 4-5 days for the shipping process. While we take various measures to minimize the challenges of shipping fresh food across the country, there are certain factors beyond our control. These factors include weather conditions and potential delays in transit once the package is in the hands of FedEx or UPS. As a result, the shipping guidelines provided on our website are not guarantees of specific shipping or arrival dates. It's important to note that Frannie Frank's cannot provide a guarantee for the exact delivery time, as this is determined by the local carrier. Most carriers tend to deliver packages between the hours of 8 am and 10 pm. If you're ordering for an event that has specific timing requirements, we suggest placing your order well in advance by allowing an additional two days for the baking process, two to three days for shipping and selecting a delivery date at least 2 days prior to your event. The majority of our products can be stored in the refrigerator or the freezer upon arrival, which helps maintain their freshness. If stored in the freezer, we recommend thawing them in the refrigerator the day before serving. Considering the anticipation of higher package volumes, especially during holidays, or unforeseen circumstances, we might arrange for your order to be shipped ahead of time to ensure its optimal condition upon arrival. Frannie Frank's maintains the right to adjust the scheduled delivery of your order, either earlier or later than the estimated timeframe, based on operational considerations, aiming to prevent any potential delays. Please note that Frannie Frank's cannot be held responsible for delays in transit due to factors such as increased package volume, adverse weather conditions, mechanical issues, labor strikes, natural disasters, safety control measures, mis-scans by local carriers, or inaccuracies or incompleteness in shipping information. Additionally, we do not mandate a signature for the release of shipments. The decision to leave a package at a given address is entirely at the discretion of the individual delivery personnel and is beyond our control. While most packages from Frannie Frank's do not require a signature upon delivery. It's worth noting that Frannie Frank's cannot assume responsibility for packages that necessitate a signature but are not successfully delivered due to the absence of someone to sign for them at the time of delivery. It's important for customers to ensure the accuracy of all shipping details both before confirming an order and upon receiving the order confirmation email. Please be advised that Frannie Frank's cannot assume responsibility for any delays in transit arising from address modifications. Please understand that once an order has been shipped or has entered the fulfillment process, we are unable to accommodate returns, refunds, or cancellations. FedEx Ground is our chosen carrier for shipments to P.O. Box addresses in the United States.

We are only able to ship to P.O. Boxes through FedEx Ground. APO/FPO boxes are currently restricted. This restriction is due to the perishable nature of our products, which require specific handling and delivery arrangements. Frannie Frank's offers shipping services to a variety of destinations, including residential addresses, businesses, venues, and apartment buildings. However, we strongly advise against shipping to USPS facilities, UPS or FedEx distribution centers, as these locations might not provide the necessary conditions to maintain the freshness of our products, potentially leading to spoilage or disposal. If you intend to have your order delivered to a hotel, venue, or other public establishment like a hospital, please ensure that you include the recipient's name, the name of the establishment and the floor, suite or room number in the address. We also recommend notifying the destination about the upcoming perishable shipment so they can be prepared. It's important to note that Frannie Frank's cannot assume responsibility for packages that are declined or refused by venues. For business deliveries, it's advisable to be mindful of the operating hours of the establishment. FedEx and UPS typically make deliveries between 8 am and 10 pm. While these carriers strive to deliver business packages within working hours, Frannie Frank's cannot guarantee a specific delivery time within a limited business hours window. Please note that resources like FedEx Delivery Manager and UPS MyChoice, which allow you to schedule delivery times, are exclusively available for residential addresses and not applicable to commercial addresses.

For the latest information on the events, we attend throughout the year, we invite you to follow us on Facebook and Instagram. Our profile can be found under the name "Frannie Franks Coffee Cakes." By doing so, you'll be in the loop about the various events we'll be a part of. Additionally, you'll often find us at the Overland Park Farmer's Market, Overland Park, KS, on Saturdays and Wednesdays. It's a great opportunity to catch us in person and enjoy our offerings. We're dedicated to being a part of these events, and we look forward to the chance to connect with you there.

We are sorry to learn about the issue you're facing with your order. To help us address this matter promptly and effectively, kindly follow these steps: Within 3 days of receiving your delivery, please reach out to our dedicated Customer Support team by sending an email to: hello@franniefrankscoffeecakes.com.(mailto:hello@franniefrankscoffeecakes.com) Be sure to include the name the order was place under, your Frannie Franks’s order number, your email and phone number, along with a detailed description of the issue you’ve encountered and any relevant photos. Within 3 days of receiving your order, please provide us with the following photos to assist us in understanding the situation: A photo highlighting the area of concern. Two complete shots of the product (captured from both the side and above). A photo showcasing the packaging or box. Any additional information you can provide regarding the issue, such as a description of the damage or defect. Our partner shops strive to ensure your order is packed perfectly. However, we understand that occasional mistakes can occur. Our team is committed to addressing your issue swiftly. Depending on the situation, we may work to resolve the problem by arranging for replacements or taking appropriate corrective actions. We appreciate your understanding and cooperation as we work to resolve this matter for you. Your satisfaction is important to us, and we're dedicated to ensuring a positive resolution to any concerns you've encountered with your order.

The products available at Frannie Frank's are crafted by individual food makers, meticulously prepared, packaged, and then dispatched from their own specialized shops or facilities. Our emphasis at Frannie Frank's lies in our dedication to quality over quantity. We don't engage in large-scale operations churning out massive quantities of products for warehousing purposes. Rather, a limited group of our partners collaborate with commercial kitchens or fashion their creations fresh within their own shops. Subsequently, these select partner shops can directly ship our esteemed Frannie Frank's products to various corners of the nation. This is made possible through strategically located facilities, ensuring that our cherished customers consistently receive products that are nothing short of fresh.

We take immense pride in crafting each cake by hand, and we want to assure you that every cake we create is made fresh and never frozen. The moment we receive your order, our dedicated team gets to work, meticulously crafting the finest cake you'll ever experience. To ensure the utmost freshness, we request a 4–5-day leeway from the time you place your order to the expected delivery date. This ensures that your cake reaches you in its most delectable state. All of our shipments are sent using UPS or FedEx, which typically results in delivery within two to three days after your order has been shipped. However, please keep in mind that during holiday periods, additional time might be needed. For larger orders exceeding 100 packages, please feel free to contact us for more information. If shipping to Alaska of Hawaii, please allow 2 days for the baking process, 4-5 days for the shipping process. It's important to note that each cake we offer is prepared to order and never frozen.